Ordering & Shipping

SHIPPING RATES

 

Local Delivery (Singapore)

Your item(s) will reach you in 1-3 working days once payment has been verified. Please note that Saturdays, Sundays and Public Holidays are non-working days.

You may either opt for Normal Postage or Registered Postage. Prices shown on website are not inclusive of any delivery charges.

Normal Local Postage is $1.50. However, you are not able to track your parcel. Ruby Rouge will not be liable for missing parcels through Normal Mail therefore it is highly advisable our customers to opt for Registered Postage.

Registered Local Postage will costs $3.75. You will be given a tracking number to track your parcel if your parcel doesn’t reach you on time. Alternatively, you can contact us at shoprubyrouge @gmail.com for your parcel details. If you are not around when the parcel was being delivered, the postman will leave a collection slip at your door step for you to pick the parcel up at your nearest post office.

International Delivery

ALL PRICES STATED ARE IN SINGAPORE DOLLARS (SGD).

Brunei, Malaysia, Indonesia
$1- $50 Shipping Rate $5
Over $50 Shipping Rate $10

Countries in the rest of the World (Australia, Japan, United Kingdom, United States…etc)
$1-$50 items Shipping Rate $10

$51-$100 items Shipping Rate $18

Over $100 items Shipping Rate $26

 

 

Payment Options
We accept POSB, DBS, OCBC & PayPal bank transfers.

If you do not have a bank account, we recommend a cash deposit at any POSB/DBS or OCBC branch. If you are doing an ATM transfer, please keep your receipt and send us a snapshot as proof of payment.  Legal actions will be taken against fraud cases.

Do note that payments done via Paypal are automatically verified. Your order will be shipped within 1-2 working days.

 

Our Account Number:
POSB Savings 035140271

OCBC Savings 510067994001

  

Returns & Exchange Policy
If you have received an item with a manufacturing defect or a wrong item, please email us immediately shoprubyrouge@gmail.com. We will send you a “Return/Exchange Form”. Please follow the instructions on the form, print it and send the product back to us. We can do an exchange if the item of your choice is sold out, otherwise, a full refund will be given back to you. Defected goods must be returned within 7 working days from the original date of purchase.

 

 

Product Information
All items are brand new.

 

We have made every effort to display the colours of our products as accurately as possible on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

 

 

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.

 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Ruby Rouge reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

 

All items are subjected to availability.

 

Ruby Rouge reserves the right to change the prices without notice.

 

All images and information found on the Ruby Rouge website belongs to Ruby Rouge. Please make sure you inform us before using any of our images or information.

 

Backorder

 

Items with a [B.O] in front of the Item Name is a Backorder item. Please take note of the Backorder Arrival Date which can be found in the Product Information Page (usually takes around 3-4 weeks).

 

 

 

Ruby Rouge reserves the right to change or modify all contents and information stated without prior notice.

Ruby Rouge reserves the right to make the final decision in case of any disputes.

 

Please do not hesitate to contact us at shoprubyrouge@gmail.com if you have any questions.